Privacy notice

This notice explains what personal information SUN EDU Services 360° ("we", "us") collects through this website, why we collect it, and the choices you have. We handle personal information in line with India's Digital Personal Data Protection Act, 2023 and other applicable laws.

Who we are

SUN EDU Services 360° is an educational guidance, student evaluation and admission support organisation based at F 0415, 4th Floor, City Centre, Siliguri, West Bengal 734010. We decide how the information collected through this website is used.

What we collect

We only collect what you choose to send us, plus a small amount of technical information.

When you book free counselling

• Who you are enquiring as (parent or guardian, student, or school)
• Your name and mobile number
• Your email address, if you give one
• The student's class or stage, or your school's name, if you give them
• Your message, if you write one

When you request a call back

• Your name and mobile number
• The best time to call you, if you choose one

Technical information

When you send a form, we record the date and time, your IP address and your browser type. This helps us stop spam and misuse.

Please do not send ID numbers, documents, bank details or health information through the website forms. If we need documents later for an admission, we will tell you what is needed and how to share them safely.

How we use your information

We use your information to:

• reply to your enquiry and call you back
• arrange and give free counselling sessions
• offer the guidance and admission support you ask us for
• arrange career-awareness sessions and programmes with schools
• keep this website and our forms secure
• meet our legal obligations

We use your information only for the enquiry you made. We will not add you to marketing lists or send you promotional messages unless you separately agree to receive them.

Your consent

Before you send a form, you tick a box agreeing that we may contact you about your enquiry. This consent is the basis on which we use your information. You can withdraw your consent at any time by contacting us (see below). Withdrawing consent does not affect anything we did before you withdrew it, but we may no longer be able to help with your enquiry.

Children and students under 18

Many of the students we guide are under 18. If a student is under 18, a parent or legal guardian should make the enquiry, or give consent for it. If we learn that we have received information about a child without a parent's or guardian's consent, we will ask for that consent or delete the information. We do not track children or use their information for advertising.

Who we share it with

We do not sell your personal information. We share it only when we need to:

• Our team: the counsellors and staff who handle your enquiry.
• Service providers: companies that host this website and deliver our email, which may only use the information to provide that service to us.
• Educational institutions: colleges, universities, schools or scholarship and loan providers, but only after we have discussed it with you and you have agreed, as part of an application or admission.
• Authorities: where the law requires it, or to protect the rights and safety of our users or of us.

How long we keep it

We keep enquiry details for as long as we need them to help you, and for up to 24 months after our last contact with you, unless the law requires us to keep them for longer. After that, we delete them or make them anonymous. If you withdraw your consent, we delete your details sooner, unless we have to keep them by law.

How we protect it

We take reasonable steps to protect your information, including encrypted (HTTPS) connections, restricted staff access and secure hosting. No website or online service can be completely secure. If a breach affects your personal information, we will tell you and the relevant authorities as the law requires.

Cookies

This website uses only the cookies it needs to work. A session cookie and a security cookie keep the forms working and protect them from misuse. We do not use advertising or tracking cookies.

Our contact page shows an embedded Google Map. Google may set its own cookies and collect information when the map loads. Google's use of that information is covered by the Google Privacy Policy.

WhatsApp, phone and email

If you contact us by WhatsApp, phone or email, we use what you share only to reply and to help with your enquiry. Messages sent through WhatsApp are also covered by WhatsApp's privacy policy.

Your rights

You have the right to:

• ask what personal information we hold about you and how we use it
• ask us to correct, complete or update it
• ask us to delete it
• withdraw your consent
• name another person to act for you if you die or become unable to act
• raise a complaint with us, and if you are not satisfied, with the Data Protection Board of India

To use any of these rights, contact us using the details below. We may need to confirm who you are before we act on a request.

Changes to this notice

We may update this notice from time to time. The date at the top shows when it last changed. If we make important changes, we will make this clear on the website.

How to contact us

For any question, request or complaint about your personal information, please contact our Grievance Officer:

• Emailinfo@suneduservices360.com
• Phone+91 75011 87826 (Monday to Saturday, 10 AM to 6 PM)
• AddressSUN EDU Services 360°, F 0415, 4th Floor, City Centre, Siliguri, West Bengal 734010

We aim to reply to every request within 30 days.